Terms of Service

Last updated: March 26, 2026

1. Service Description

NotPeople ("we", "us", "our") operates notpeople.ai and provides a REST API for accessing publicly available data from social media platforms including Twitter and Threads. Our service parses public posts, profiles, comments, and social graph data in real time and returns structured JSON responses.

2. Acceptable Use

By using our API you agree to:

  • Use the data only for lawful purposes
  • Respect the terms of service of underlying platforms (Twitter, Threads)
  • Not use the API for spamming, harassment, or any form of abuse
  • Not resell raw API access without prior written consent
  • Not attempt to circumvent rate limits or billing mechanisms

3. Billing

We offer subscription plans billed monthly as well as one-time unit pack purchases. Subscription credits reset at the start of each billing period and do not roll over. One-time unit pack credits expire at the end of the current billing period. Refunds are handled on a case-by-case basis. We reserve the right to change pricing with 30 days notice.

4. Account Responsibilities

You are responsible for maintaining the confidentiality of your API keys and account credentials. You are responsible for all activity that occurs under your account. Notify us immediately at hello@notpeople.ai if you suspect unauthorized use.

5. Limitation of Liability

Our service is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the API. Our total liability is limited to the amount you paid us in the 12 months preceding the claim. We do not guarantee the accuracy, completeness, or availability of data returned by the API.

6. Modifications

We may update these terms at any time. Material changes will be communicated via email or a notice on our website. Continued use of the service after changes constitutes acceptance of the updated terms.

Privacy Policy

Last updated: March 26, 2026

1. Data We Collect

  • Account information: name, email address
  • Usage data: API requests, endpoints called, timestamps, response sizes
  • Payment information: processed securely by Stripe (we do not store card numbers)
  • Technical data: IP address, browser type (for web portal access)

2. How We Use Your Data

  • Service delivery: authenticating requests, enforcing rate limits, tracking usage
  • Billing: processing payments and generating invoices
  • Communication: account notifications, service updates, support responses
  • Improvement: analyzing usage patterns to improve the API

3. Data Storage

Your data is stored in PostgreSQL databases with encryption at rest. We use industry-standard security practices including encrypted connections (TLS), hashed passwords, and access controls.

4. Third Parties

  • Stripe: payment processing and subscription management
  • SMTP2GO: transactional email delivery (verification, notifications)

We do not sell your personal data to third parties.

5. Data Retention

Account data is retained for the duration of your account plus 30 days after deletion. Usage logs are retained for 90 days. Payment records are retained as required by applicable tax and financial regulations.

6. Contact

For privacy-related inquiries, data deletion requests, or any questions about these policies, contact us at hello@notpeople.ai.